Refund & Cancellation Policy
1.Digital Goods and Custom Software
Due to the nature of our business, Benchmark Technology Engineering L.L.C-FZ provides custom software development, code scripts, IT consulting, and system modifications (hereinafter — "Digital Goods and Services"). Since Digital Goods are intangible and irrevocable, they cannot be physically returned, nor can their deletion from the Client’s systems be independently verified.
2.All Sales Are Final
Once the Client has been granted access to the agreed deliverables (e.g., source code, scripts, compiled software) or once modifications have been successfully applied to the Client's databases or systems, all sales are final and strictly non-refundable. By completing the payment and receiving the Digital Goods, the Client acknowledges and agrees that they waive any right to a refund.
3.Project Cancellation Before Delivery
If a Client wishes to cancel a service request:
- Before work has commenced: A full refund may be issued, minus any transaction fees charged by the payment gateway (e.g., Stripe, Jaywan, Aani, Network International, Magnati, NEOPAY).
- While work is in progress (before final delivery): A partial refund may be evaluated on a case-by-case basis, strictly proportional to the uncompleted portion of the work. The fee for the hours already worked and code already written is non-refundable.
4.Dispute Resolution
Any claims regarding software functionality must be submitted within the warranty/support period agreed upon in the Invoice or technical specification. We are committed to fixing any bugs that deviate from the agreed specifications, but this does not constitute grounds for a refund.